Do you have customer service experience, and are you seeking a new job in Cambridge? Sustain Recruitment is helping a market leader for roof-integrated solar panels find a Solar Support and Installation Engineer, and the full-time solar panels role comes with an attractive salary and benefits package.
You will be responsible for ensuring that customers receive the highest level of service, ranging from investigating and solving problems to ensuring minor delivery errors and faults are corrected promptly. There will also be times that you work with the order fulfilment team ensuring delivery of goods is optimised, and with the R&D team to offer improvements to the products.
To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:
- Deliver technical support and product training to our customer base
- Solve customer complaints or difficulties, providing advice, devising and implementing solutions
- Produce, update and circulate written information and guidance for our customers
- Become the point of contact for inbound product enquiries, and respond to these quickly
- Visit sites where equipment has been installed to review product quality and help customers resolve issues.
Your background may be from outside or within the solar industry, but you need to be confident and have had a history of working with electrical equipment and signing off systems. More important is that you are keen to energetically present the company's products in a helpful and positive way. It would be an advantage to be familiar with current electrical installation regulations and PV installation practice, but training can be provided.
As a vital member of the team and in return for your expertise, inclusive approach and commitment, you'll receive a favourable salary and benefits package.
Please reach out to our team today to apply for this full-time Solar Support and Installation Engineer position in Cambridge. We'd love to help you get your next role and enable you to fulfil your professional ambitions.
Work with Sustain Recruitment to find your next opportunity. We can introduce you to companies across the renewables sector that provide consultancy, development, installation, and O&M services. We represent engineers, project managers, and technicians across the renewable energy sector.